Restaurant Terms & Conditions

Effective Date: [Date]

These Restaurant Terms & Conditions (“Terms”) govern the relationship between [Platform Name] (“Platform”, “we”, “us”, or “our”) and the restaurant, food establishment, or merchant (“Restaurant”, “you”, or “your”) registered on our platform.

By registering with or using the Platform, you agree to comply with these Terms.

1. Restaurant Registration

1.1 The Restaurant must provide accurate, complete, and up-to-date information during registration.

1.2 The Restaurant is responsible for maintaining the confidentiality of its account credentials and for all activities performed through its account.

1.3 The Restaurant must provide all licenses, permits, certificates, and other documents required by applicable laws and regulations.

1.4 We may verify the information and documents provided by the Restaurant and may request additional information when necessary.

2. Menu and Product Information

2.1 The Restaurant is responsible for ensuring that all menu items, descriptions, prices, images, ingredients, options, and availability information displayed on the Platform are accurate.

2.2 The Restaurant must immediately update the Platform when an item becomes unavailable, its price changes, or any other relevant information changes.

2.3 The Restaurant must clearly disclose information relating to allergens, ingredients, dietary requirements, and applicable taxes where required by law.

2.4 The Platform may request changes to menu information where necessary for accuracy, compliance, or customer experience.

3. Orders

3.1 When an order is received, the Restaurant must accept or reject the order within the time specified by the Platform.

3.2 Once an order is accepted, the Restaurant is responsible for preparing the order accurately and within the estimated preparation time.

3.3 The Restaurant must not knowingly accept orders that it cannot fulfil.

3.4 The Restaurant must notify the Platform promptly if an accepted order cannot be fulfilled due to product unavailability, operational issues, or other circumstances.

4. Food Preparation and Quality

4.1 The Restaurant is solely responsible for the preparation, packaging, safety, quality, freshness, and compliance of food supplied to customers.

4.2 All food must be prepared and handled in accordance with applicable food safety, hygiene, health, and municipal requirements.

4.3 The Restaurant must use suitable packaging to protect food during transportation.

4.4 The Restaurant must not provide expired, contaminated, unsafe, or otherwise unsuitable food.

5. Delivery

5.1 Where delivery is provided through the Platform or its delivery partners, the Restaurant must ensure that the order is properly packed, sealed, and ready for collection.

5.2 The Restaurant must hand over the correct order to the assigned delivery partner.

5.3 Where the Restaurant provides its own delivery service, the Restaurant remains responsible for delivery operations and compliance with applicable laws.

6. Prices and Payments

6.1 The Restaurant is responsible for maintaining accurate prices on the Platform.

6.2 The Platform may collect customer payments on behalf of the Restaurant where applicable.

6.3 Platform commissions, service fees, payment processing fees, promotional charges, or other applicable charges will be deducted or invoiced according to the commercial agreement between the parties.

6.4 Settlement of amounts due to the Restaurant will be made according to the agreed settlement schedule.

6.5 The Restaurant is responsible for any taxes, government charges, licenses, or other statutory obligations applicable to its business.

7. Promotions and Discounts

7.1 The Restaurant may participate in promotions, discounts, campaigns, or marketing programs offered through the Platform subject to the applicable commercial terms.

7.2 The financial responsibility for any promotion or discount will be determined according to the applicable promotion or commercial agreement.

7.3 The Restaurant must honour promotions that it has agreed to participate in.

8. Cancellation, Refunds, and Complaints

8.1 Orders may be cancelled where permitted under the Platform's cancellation policy or applicable law.

8.2 Where a refund is issued due to incorrect, missing, damaged, unsafe, or materially deficient food attributable to the Restaurant, the Restaurant may be responsible for the applicable amount in accordance with the commercial agreement.

8.3 The Restaurant must cooperate with reasonable investigations relating to customer complaints, refunds, missing items, food quality, or order discrepancies.

8.4 Repeated order issues may result in corrective measures, temporary suspension, or termination of the Restaurant account.

9. Customer Complaints

9.1 The Restaurant must cooperate with the Platform in resolving customer complaints.

9.2 The Platform may request photographs, order information, preparation records, receipts, or other evidence when investigating a complaint.

9.3 The Restaurant must respond to complaint or dispute requests within the timeframe specified by the Platform.

10. Compliance with Laws

10.1 The Restaurant must comply with all applicable laws and regulations relating to food safety, public health, consumer protection, employment, taxation, licensing, advertising, and business operations.

10.2 The Restaurant must maintain all permits and licenses required to legally operate its business.

10.3 The Restaurant must immediately notify the Platform if any required license or permit is suspended, cancelled, or expires.

11. Intellectual Property

11.1 The Restaurant grants the Platform a non-exclusive, worldwide, royalty-free license to use the Restaurant's name, logo, menu information, photographs, descriptions, and other materials provided by the Restaurant for the purpose of operating, promoting, and marketing the Restaurant through the Platform.

11.2 The Restaurant represents that it has the necessary rights to provide such materials to the Platform.

12. Data and Privacy

12.1 Each party must comply with applicable data protection and privacy laws.

12.2 The Restaurant must use customer information obtained through the Platform only for legitimate purposes related to fulfilling orders and providing customer service.

12.3 The Restaurant must not sell, disclose, misuse, or independently market to customers using personal information obtained through the Platform except where legally permitted and appropriately authorised.

13. Account Suspension and Termination

13.1 The Platform may suspend or terminate a Restaurant account where the Restaurant:

Violates these Terms;
Provides false or misleading information;
Repeatedly fails to fulfil orders;
Receives serious or repeated food-safety complaints;
Engages in fraudulent or abusive activity;
Fails to maintain required licenses; or
Otherwise breaches applicable law or the commercial agreement.

13.2 The Restaurant may request termination of its account subject to any outstanding obligations under the applicable commercial agreement.

14. Platform Availability

14.1 The Platform will use reasonable efforts to maintain its services but does not guarantee uninterrupted or error-free availability.

14.2 The Platform may temporarily suspend services for maintenance, upgrades, security reasons, technical issues, or circumstances beyond its reasonable control.

15. Limitation of Liability

15.1 To the extent permitted by applicable law, each party's liability will be governed by the applicable commercial agreement and these Terms.

15.2 Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Changes to These Terms

16.1 We may update these Terms from time to time.

16.2 Where required, the Restaurant will be notified of material changes through the Platform or other appropriate communication channels.

16.3 Continued use of the Platform following the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the State of Kuwait, unless otherwise specified in the applicable commercial agreement.

Any disputes shall be handled by the competent courts or dispute-resolution mechanism specified in the applicable agreement.

18. Contact

For questions regarding these Terms, please contact:

[Platform Name]

Email: [Email Address]

Phone: [Phone Number]

Address: [Business Address]