Restaurant Privacy Policy

Effective Date: [Date]

This Restaurant Privacy Policy (“Privacy Policy”) explains how [Platform Name] (“Platform”, “we”, “us”, or “our”) collects, uses, stores, and protects information relating to restaurants, restaurant representatives, employees, and authorised users (“Restaurant”, “you”, or “your”) who use our platform and services.

By registering for or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information from or about the Restaurant:

1.1 Business Information

Restaurant name and trade name;
Business address;
Branch locations;
Contact telephone numbers;
Email addresses;
Commercial registration information;
Business and food-service licenses;
Tax or other regulatory information;
Bank account and payment information;
Menu and product information.

1.2 Account Information

We may collect information relating to authorised Restaurant users, including:

Name;
Email address;
Phone number;
Username;
Account credentials;
Role or position within the Restaurant;
Login and account activity.

1.3 Order and Transaction Information

We may collect and process information relating to orders placed through the Platform, including:

Order number;
Items ordered;
Order value;
Order status;
Preparation and fulfilment information;
Cancellation information;
Refund information;
Payment and settlement information.

1.4 Technical Information

When you use the Platform, we may automatically collect certain technical information, including:

IP address;
Device information;
Browser type;
Operating system;
Login timestamps;
Platform activity;
Error and diagnostic information;
Security and access logs.

2. How We Use Information

We may use Restaurant information to:

Create and manage the Restaurant account;
Verify the Restaurant's identity and business information;
Process and manage orders;
Facilitate payments and settlements;
Provide customer and Restaurant support;
Communicate important service and operational information;
Monitor platform performance and security;
Detect and prevent fraud, misuse, and unauthorised activity;
Improve and develop our Platform and services;
Comply with applicable legal and regulatory obligations;
Resolve disputes and investigate complaints;
Maintain business and transaction records.

3. Customer Information Provided to Restaurants

To fulfil an order, the Platform may provide the Restaurant with certain customer information necessary for preparing and fulfilling the order.

Depending on the order and service, this may include:

Customer name;
Delivery information;
Contact information where necessary;
Order details;
Special instructions;
Other information reasonably required to fulfil the order.

The Restaurant must use customer information only for legitimate purposes related to the order and customer service.

The Restaurant must not:

Sell customer information;
Share customer information with unauthorised persons;
Use customer information for unrelated marketing;
Contact customers for purposes unrelated to the order without appropriate legal permission;
Retain customer information longer than necessary.

4. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases:

Performance of a contract;
Compliance with legal obligations;
Legitimate business interests;
Consent, where required;
Protection of rights, safety, and security;
Other lawful grounds permitted under applicable law.

5. Sharing Information

We may share information with third parties where reasonably necessary to operate the Platform, including:

Payment service providers;
Delivery and logistics providers;
Technology and hosting providers;
Customer support providers;
Security and fraud-prevention providers;
Professional advisers;
Government authorities and regulators where legally required.

We do not permit third parties to use Restaurant information for purposes inconsistent with this Privacy Policy unless otherwise authorised or required by law.

6. Data Security

We implement reasonable technical and organisational measures designed to protect information against:

Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Alteration;
Destruction.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

The Restaurant is responsible for maintaining the security of its account credentials and authorised user access.

7. Data Retention

We retain information for as long as reasonably necessary for:

Providing our services;
Maintaining business records;
Processing transactions;
Resolving disputes;
Preventing fraud and security incidents;
Complying with legal and regulatory requirements.

When information is no longer required, it may be deleted, anonymised, or securely disposed of in accordance with applicable requirements.

8. Restaurant Rights

Subject to applicable law, the Restaurant or an authorised representative may have rights relating to personal information, including the right to:

Request access to certain information;
Request correction of inaccurate information;
Request deletion where legally applicable;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request information regarding how personal information is processed.

Some requests may be subject to legal or contractual limitations.

9. Cookies and Similar Technologies

The Platform may use cookies and similar technologies to:

Maintain user sessions;
Remember preferences;
Improve platform functionality;
Analyse usage;
Improve security;
Detect suspicious activity.

The use of cookies may be managed through applicable browser or platform settings where available.

10. Communications

We may send the Restaurant communications relating to:

Orders;
Account activity;
Payments and settlements;
Platform updates;
Security notices;
Service interruptions;
Policy or Terms updates;
Customer or operational issues.

Marketing communications will be handled in accordance with applicable law and any required consent or opt-out mechanisms.

11. International Data Transfers

Where information is transferred, stored, or processed outside Kuwait, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable data protection requirements.

12. Children's Privacy

The Platform is intended for businesses and authorised users and is not directed toward children.

We do not knowingly collect personal information directly from children for the purpose of creating Restaurant accounts.

13. Third-Party Services

The Platform may integrate with third-party services, including payment, delivery, analytics, hosting, communication, and other technology providers.

Information shared with such providers may be subject to their own privacy policies and applicable contractual and legal safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where appropriate, we will notify Restaurants of material changes through the Platform, email, or other reasonable communication methods.

The updated Privacy Policy will become effective on the date specified in the updated version.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your information, please contact:

[Platform Name]

Email: [Privacy Email]

Phone: [Phone Number]

Address: [Business Address]

Last Updated: [Date]